Банк ВТБ is operational
What to do if Банк ВТБ is down?
While the service is unavailable, check the possible causes on your side.
Cannot sign in to VTB Online
Check that the login and password are correct
Make sure your internet connection is stable
Disable VPN and try again
Update the app to the latest version
Recover access via the recovery form or the hotline
The app won’t open or crashes
Restart your device
Update the app to the latest version
Clear the app cache
Check that the device has free storage
Reinstall the app if the problem persists
Payments and transfers won’t go through
Check your card balance and limits
Make sure the recipient details are correct
Retry the operation in a few minutes
Check that your internet connection is stable
Contact the hotline if the error recurs
The SMS confirmation code isn’t arriving
Wait a few minutes — the code may be delayed
Check the network signal level
Make sure your phone number is up to date with the bank
Restart your phone
Request the code again
Fingerprint or Face ID sign-in isn’t working
Check the biometrics settings in the app
Make sure biometrics is enabled in your device settings
Clean the fingerprint sensor
Sign in with a password and set up biometrics again
Update the app to the latest version
Balance or transaction history isn’t showing
Refresh the page or pull down to refresh
Check your internet connection
Restart the app
Note that data may update with a delay
Contact support if the data doesn’t match
Where to get help
VTB is a systemically important universal Russian bank. VTB Online is available via the website and mobile app.