ChatGPT is operational
What to do if ChatGPT is down?
While the service is unavailable, check the possible causes on your side.
The server doesn’t respond or returns an error
Wait a few minutes and retry the request
Refresh the page or restart the app
Check the service status at status.openai.com
Disable VPN or switch servers
Check whether the service works from another device
Cannot sign in to your account
Check that the login and password are correct
Clear the browser cache and cookies
Try signing in from another browser or device
Disable browser extensions
Recover access via the password reset form
Responses are slow or get cut off
Check your internet connection speed
Shorten the request and refine the wording
Refresh the page or start a new chat
Retry the request during off-peak hours
Switch to another model if available
Subscription payment won’t go through
Check the card balance and expiry date
Make sure the card supports international payments
Try another payment method
Disable VPN while making the payment
Contact support if the error recurs
Chat history won’t load
Refresh the page or restart the app
Check your internet connection
Clear the browser cache
Sign in to your account again
Try again later
The app crashes or won’t open
Update the app to the latest version
Restart your device
Clear the app cache
Reinstall the app
Check your internet connection
Where to get help
ChatGPT is a generative AI chatbot by OpenAI for answering questions, generating text and solving tasks.