DeepSeek is operational
What to do if DeepSeek is down?
While the service is unavailable, check the possible causes on your side.
Cannot sign in to your DeepSeek account
Check that the login and password are entered correctly
Make sure your internet connection is stable
Clear the browser cache and cookies
Try signing in from another browser or device
Recover access via the password reset form
The server doesn’t respond or returns an error
Wait a few minutes and retry the request
Refresh the page or restart the app
Check whether the request limit has been exceeded
Try disabling VPN or switching networks
Check whether the service works from another device
Responses are generated too slowly
Check your internet connection speed
Shorten the request and refine the wording
Close unnecessary tabs and apps
Retry the request during off-peak hours
Clear the chat history and start a new chat
Subscription payment won’t go through
Check the card balance and expiry date
Make sure the card supports international payments
Try another payment method
Disable VPN while making the payment
Contact support if the error recurs
The app crashes or won’t open
Update the app to the latest version
Restart your device
Clear the app cache
Reinstall the app
Check that the device has free storage
Where to get help
DeepSeek is an AI neural network and chatbot for generating text, answering questions and solving everyday tasks.