ФНС is operational
What to do if ФНС is down?
While the service is unavailable, check the possible causes on your side.
The FNS website won’t open or has errors
Refresh the page and clear the browser cache
Try opening the site in another browser
Disable VPN, extensions and ad blockers
Check that your internet connection is stable
Come back later — maintenance may be underway
Cannot sign in to your account
Check that your INN and password are correct
Try signing in with your Gosuslugi account
Clear the browser cookies and sign in again
Make sure the number of sign-in attempts isn’t exceeded
Recover access via the password reset form
The «Nalogi FL» mobile app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Tax payment won’t go through
Check your bank card balance and details
Retry the payment in a few minutes
Try another method or bank
Keep the receipt as proof of payment
Check the charge status in your account later
A return or application won’t submit
Make sure all required fields are filled in
Make sure your electronic signature is valid
Check the format and size of attached files
Refresh the page and resubmit
Try submitting the document later
Tax and charge details aren’t showing
Refresh your account page
Note that data updates with a delay
Check that linked documents are correct
Clear the browser or app cache
Contact the contact center if the data doesn’t match
Where to get help
FNS is the Federal Tax Service of Russia. Its personal account lets you pay taxes, register a business and check tax charges.