Госуслуги is operational
What to do if Госуслуги is down?
While the service is unavailable, check the possible causes on your side.
The website or app won’t open
Refresh the page and clear the browser cache
Try opening the portal in another browser
Disable VPN, extensions and blockers
Check that your internet connection is stable
Come back later — maintenance may be underway
Cannot sign in to your account
Check that the login and password are correct
Clear the browser cache and cookies
Enter the confirmation code from SMS or the app
Try signing in from another device
Recover access via the recovery form
An application won’t submit or a service is unavailable
Make sure all required fields are filled in
Check the format and size of attached documents
Refresh the page and resubmit
Clear the browser cache
Try again later if there’s high load
Payment of a fee or fine won’t go through
Check your bank card balance and details
Retry the payment in a few minutes
Try another payment method
Keep the receipt as proof of payment
Check the payment status in your account later
Service status notifications aren’t arriving
Check the notifications section in your account
Note that processing requests takes time
Check the notification settings in the app
Make sure your email and phone number are up to date
Update the app to the latest version
The mobile app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Where to get help
Gosuslugi is the Russian government services portal for booking doctor appointments, handling documents, checking taxes and fines and other services online.