Mail.ru is operational
What to do if Mail.ru is down?
While the service is unavailable, check the possible causes on your side.
Cannot sign in to email
Check that the login and password are correct
Clear the browser cache and cookies
Disable VPN and browser extensions
Try signing in from another browser or the app
Recover access via the recovery form
Incoming emails aren’t arriving
Refresh the mailbox page
Check the «Spam» and «Trash» folders
Check your configured filters and rules
Make sure the mailbox isn’t full
Ask the sender to verify the recipient address
Emails won’t send
Check that the recipient address is correct
Make sure your internet connection is stable
Check the size of attachments
Clear the browser cache and resend
Try sending the email via the app
Mail.ru Cloud isn’t working
Check your internet connection
Refresh the page or the app
Check that there’s free space in the cloud
Clear the browser or app cache
Check the size of the file you’re uploading
Email search isn’t working
Refresh the mailbox page
Check that the search query is correct
Clear the browser cache
Try searching via the mobile app
Try searching again later
The mobile app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Where to get help
Mail.ru is a Russian-language internet portal combining email, cloud storage, news, games and other services.