MAX is operational
What to do if MAX is down?
While the service is unavailable, check the possible causes on your side.
Cannot sign in or authorize
Check that the phone number is correct
Wait for the confirmation code — it may be delayed
Request the code again
Check that your internet connection is stable
Reinstall the app if the error persists
Messages won’t send or aren’t arriving
Check your internet connection
Switch between Wi-Fi and mobile data
Restart the app
Disable VPN or proxy
Restart your device
Voice or video calls aren’t working
Check microphone and camera permissions
Make sure your internet connection is stable
Restart the app and retry the call
Update the app to the latest version
Restart your device
Notifications aren’t arriving
Check the notification settings in the app
Allow notifications in your device settings
Disable battery saver for the app
Make sure the chat isn’t muted
Restart your device
Chats won’t sync across devices
Make sure you’re signed in to the same account on all devices
Check your internet connection
Update the app on all devices
Restart the app
Sign in to your account again
The app crashes or won’t open
Update the app to the latest version
Restart your device
Clear the app cache
Reinstall the app
Check that the device has free storage
Where to get help
MAX is a Russian messenger for chatting and voice and video calls on Android, iOS, Windows and macOS.