Мегафон is operational
What to do if Мегафон is down?
While the service is unavailable, check the possible causes on your side.
No signal or unstable connection
Restart your phone
Toggle airplane mode on and off
Check that the SIM card is inserted correctly
Check your account balance
Ask the hotline about possible outages in your area
Mobile internet isn’t working
Check whether mobile data is enabled
Restart your phone
Check the remaining data in your plan
Check the access point (APN) settings
Remove and reinsert the SIM card
Calls won’t connect
Check the network signal level
Restart your phone
Check your account balance
Make sure the number isn’t blocklisted
Try calling from a different location
SMS aren’t arriving or won’t send
Check the network signal level
Restart your phone
Check the message center (SMSC) in settings
Free up memory for incoming messages
Check your account balance
The «MegaFon» app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Payment or account top-up won’t go through
Check your bank card balance and details
Retry the operation in a few minutes
Try another payment method
Keep the receipt as proof of payment
Contact support if the error recurs
Where to get help
MegaFon is a telecom company providing mobile and fixed-line service, home internet, digital TV and digital services.