МТС is operational
What to do if МТС is down?
While the service is unavailable, check the possible causes on your side.
No signal or unstable connection
Restart your phone
Toggle airplane mode on and off
Check that the SIM card is inserted correctly
Check your account balance
Ask the hotline about possible outages in your area
Mobile internet isn’t working
Check whether mobile data is enabled
Restart your phone
Check the remaining data in your plan
Check the access point (APN) settings
Remove and reinsert the SIM card
Calls won’t connect
Check the network signal level
Restart your phone
Check your account balance
Make sure the number isn’t blocklisted
Try calling from a different location
Home internet or TV isn’t working
Restart the router and TV box
Check the cable connections
Check your account balance
Check the indicator lights on the equipment
Report the issue to the hotline
The «My MTS» app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Payment or account top-up won’t go through
Check your bank card balance and details
Retry the operation in a few minutes
Try another payment method
Keep the receipt as proof of payment
Contact support if the error recurs
Where to get help
MTS is a telecom operator and digital services ecosystem: mobile and fixed-line service, internet, TV and payment services.