Ростелеком is operational
What to do if Ростелеком is down?
While the service is unavailable, check the possible causes on your side.
Home internet isn’t working
Check the indicators on the router and optical terminal
Restart the router by unplugging it for 30 seconds
Check that the cables are securely connected
Check your account balance
Call the hotline to check for outages in your area
Slow internet speed
Measure your speed with a speed test service
Connect a device to the router by cable to test
Restart the router
Disconnect unnecessary devices from the network
Check that it matches your plan in your account
Interactive TV isn’t working
Restart the TV box and router
Check the cable connections to the box and TV
Make sure you have an internet connection
Check your account balance
Contact support if channels won’t load
Landline or IP telephony isn’t working
Check the phone cable connection
Restart the router or voice gateway
Check that you have an internet connection
Make sure your account balance is positive
Report the issue to the hotline
Cannot sign in to your account
Check that the login and password are correct
Clear the browser cache and cookies
Try signing in from another browser or the app
Recover access via the password reset form
Check your internet connection
The mobile app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Where to get help
Rostelecom is Russia’s largest digital services provider: home internet, interactive TV, telephony, mobile service and business solutions.