РЖД is operational
What to do if РЖД is down?
While the service is unavailable, check the possible causes on your side.
The website or app won’t open
Refresh the page and clear the browser cache
Restart the app
Disable VPN and ad blockers
Check that your internet connection is stable
Try again in a few minutes
Cannot sign in to your account
Check that the login and password are correct
Clear the browser cache and cookies
Try signing in from another device or the app
Recover access via the recovery form
Check your internet connection
Ticket payment won’t go through
Check your bank card balance and details
Retry the payment in a few minutes
Try another payment method
Disable VPN during payment
Check the order status in your account before retrying
A ticket won’t be issued or isn’t showing
Refresh the order page
Check the «My orders» section in your account
Check your email for the e-ticket
Clear the app or browser cache
Contact the hotline if money was charged without a ticket
Schedule or seat availability won’t load
Refresh the page or the app
Check your internet connection
Clear the app or browser cache
Double-check the dates and stations in your query
Try again later
The «RZD Passengers» mobile app isn’t working
Update the app to the latest version
Restart your device
Clear the app cache
Check your internet connection
Reinstall the app if the error persists
Where to get help
RZD is Russian Railways. The website and app let you buy tickets, plan trips and track train schedules.