Сбербанк is operational
What to do if Сбербанк is down?
While the service is unavailable, check the possible causes on your side.
Cannot sign in to SberBank Online
Check that the login and password are correct
Make sure your internet connection is stable
Disable VPN and try again
Update the app to the latest version
Recover access via the app or the 900 hotline
The app won’t open or crashes
Restart your device
Update the app to the latest version
Clear the app cache
Check that the device has free storage
Reinstall the app if the problem persists
Payments and transfers won’t go through
Check your card balance and limits
Make sure the recipient details are correct
Retry the operation in a few minutes
Check that your internet connection is stable
Contact 900 if the error recurs
The SMS code or push notification isn’t arriving
Wait a few minutes — the code may be delayed
Check the network signal level
Make sure your phone number is up to date with the bank
Restart your phone
Request the code again
Balance or transaction history isn’t showing
Pull down to refresh the screen
Check your internet connection
Restart the app
Note that data may update with a delay
Contact support if the data doesn’t match
QR-code or SBP payment isn’t working
Check your internet connection
Allow the app to access the camera
Update the app to the latest version
Make sure there are sufficient funds in your account
Retry the payment or use a card
Where to get help
Sberbank is one of Russia’s largest banks. SberBank Online is available via the website and mobile app for payments, transfers and account management.