Steam may be having issues
What to do if Steam is down?
While the service is unavailable, check the possible causes on your side.
Cannot sign in to your Steam account
Check that the login and password are correct
Enter the Steam Guard code from the app or email
Check that your internet connection is stable
Clear the client or browser cache
Recover access via the recovery form
The Steam client won’t start
Fully close Steam via Task Manager
Run the client as administrator
Check your internet connection
Disable VPN or proxy
Reinstall the client, keeping the steamapps folder
Games won’t download or update
Check your internet connection speed
Change the download region in Steam settings
Clear the download cache in settings
Check that there’s free disk space
Restart the Steam client
Purchase payment won’t go through
Check your card balance and details
Make sure the payment method is available in your region
Try paying via your Steam Wallet
Disable VPN during payment
Try the purchase again later
Multiplayer isn’t working
Check that your internet connection is stable
Make sure the game servers are available
Restart the game and the Steam client
Check your firewall and antivirus settings
Disable VPN or proxy
The games library isn’t showing
Restart the Steam client
Check your internet connection
Clear the Steam web browser cache in settings
Check the Steam server status
Sign in to your account again
Where to get help
Steam is a digital distribution service for computer games and software with purchasing, storage, multiplayer and communication.