WhatsApp is operational
What to do if WhatsApp is down?
While the service is unavailable, check the possible causes on your side.
Messages won’t send or aren’t arriving
Check that your internet connection is stable
Switch between Wi-Fi and mobile data
Restart the app
Disable VPN or proxy and try again
Restart your device
The registration confirmation code isn’t arriving
Wait a few minutes — the code may be delayed
Check that the phone number is correct
Make sure you have signal to receive SMS
Request a call instead of SMS
Restart your device and try again
Voice or video calls aren’t working
Check microphone and camera permissions
Make sure your internet connection is stable
Restart the app and retry the call
Disable a VPN that affects call quality
Update the app to the latest version
Photos, videos and files won’t load
Check your internet speed and stability
Make sure there’s free space on the device
Check storage access permissions
Restart the app
Try the upload again later
WhatsApp Web isn’t working
Make sure your phone is connected to the internet
Refresh the WhatsApp Web page
Reconnect the device by scanning the QR code
Clear the browser cache
Check the list of linked devices in the app
Notifications aren’t arriving
Check the notification settings in the app
Allow notifications in your device settings
Disable battery saver for the app
Make sure the chat isn’t muted
Restart your device
Where to get help
WhatsApp is a messenger for exchanging messages and files and making voice and video calls. It belongs to Meta, recognized as extremist in Russia.