Wildberries is operational
What to do if Wildberries is down?
While the service is unavailable, check the possible causes on your side.
The website or app won’t open
Refresh the page and clear the browser cache
Restart the app
Disable VPN and ad blockers
Check that your internet connection is stable
Try again in a few minutes
Cannot sign in to your account
Check that the phone number is correct
Wait for the confirmation code — it may be delayed
Request the code again
Clear the app or browser cache
Try signing in from another device
Order payment won’t go through
Check your bank card balance and details
Retry the payment in a few minutes
Try another payment method
Disable VPN during payment
Place the order with pay-on-delivery
An order won’t be placed or the cart isn’t working
Refresh the page or the app
Check your internet connection
Clear the app or browser cache
Remove the item and add it to the cart again
Try again later
Search or the catalog isn’t working
Refresh the page or the app
Check that the search query is correct
Clear the app or browser cache
Check your internet connection
Try searching again later
Delivery or order status isn’t showing
Refresh the «Deliveries» section in the app
Note that the status updates with a delay
Check your internet connection
Restart the app
Contact support if the data doesn’t match
Where to get help
Wildberries is Russia’s largest marketplace with products across many categories, delivery to pickup points and its own mobile app.