Knowledge Base

Incident Management

This is the most frequently used part of the dashboard. Here, you notify your customers about incidents and update them as you work to resolve the issue.
Add an Incident
Log in to your status page at , then select your status page.
Go to the Incidents tab, then click the
Add Incident
button:
After clicking, a new form will appear. Here you can enter:
  • Incident title
  • Current status of the incident
  • Your message
  • Components affected by the incident
  • Incident date
  • Whether or not to notify your customers
Click Add Incident, and it will be added to your page.

statusmate.top

Incident added! 💁🏻‍

Add an Incident Update
Go to the Incidents section and click on the incident you want to update. You’ll see a list of incident updates. Click on
Add Update
.
After clicking the button, a new form will appear. Here you can enter:
  • Current status of the incident
  • Your message
  • Components affected by the incident
  • Date
  • Whether you want to notify your customers
Click Add Update, and it will be added to your page.

statusmate.top

Update was added 💁‍♀

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